Frequently Asked Questions
In-home pet sitting allows your pet to stay in the place where they feel the most comfortable and safe: your home! No need for your pet to adapt to a new environment, stressful situation, or disruption of their routine. One of our dedicated pet sitters can visit your pet multiple times a day to provide food, water, exercise, playtime, bathroom breaks, walks, and lots of attention.
A Meet and Greet is an initial consultation in your home to get to know you and your pets’ individual needs and care. The Meet and Greet is included free of charge with all services. It is typically with Julia (the owner) and one of our pet sitting team members.
Typically, we will match your pet with a primary walker/sitter before the Meet and Greet based on your pet’s breed, age, activity level, temperament, and schedule. This walker/sitter will complete the majority of your pet’s visits. Julia acts as a secondary walker/sitter, filling in for the primary sitter during scheduling conflicts and emergencies. This ensures that we have availability to accommodate your pet.
Yes! Every walk/visit comes with a text/photo update!
Yes, Retro Mutts LLC is insured and bonded through Pet Care Insurance.
A 30 minute walk/visit is $21 and a 15 minute bathroom break is $12.50. Click on the services tab to see the full list of rates!
Yes we do! When you schedule 3 or more pet sitting visits per day, you will get a $3 discount off of each visit.
We try our best to accommodate requests for specific times. When making your service request in Time To Pet, select the closest time block and add a comment with the time you would like for the walk/visit. Depending on the current schedule, we will honor your request and schedule the visit as close to your desired time as possible.
You can pay for your services online through the Time To Pet Client Portal or by cash/check. Make checks out to Retro Mutts LLC. If paying online, we accept credit or debit cards from Visa, Mastercard, American Express, and Discover, as well as ACH/e-check and Apple Pay.
Due to the uncertain nature of the COVID-19 pandemic, we are waiving our regular cancellation fees. You may now cancel your visit anytime with no fee up to one hour before your visit. If you cancel within one hour of your scheduled visit, there will be a 50% cancellation fee.
Yes! Go to the Apple App store or Google Play store and download the Time To Pet app. Login to view your pet’s schedule, make service requests, pay invoices, and more.
Yes! Overnight visits are great for young puppies, dogs with anxiety, or elderly dogs. An overnight visit typically lasts from 8pm to 8am the next day.
Yes! All pet sitting services include home care such as watering plants, turning off/on lights, bringing in mail, taking out trash/recyclables, etc to give your home a lived-in look while you are away. No need to ask the post office to hold your mail.
No need to worry! Reach out by phone, email, or Time To Pet messaging and we can add additional visits/walks until you get back. For your pet’s safety, we keep the key in our possession until you have returned home.
If your pet sitter suspects that your pet is ill, we will contact you immediately and decide on a plan of action. Typically, your pet sitter will take your pet to your regular vet or the emergency vet and remain in contact with you the entire time.
Our service area includes Damascus, Clarksburg, Gaithersburg (20882 zip code only), and the Milestone area in Germantown. Please contact us if you are unsure if we provide services in your area.
Yes! All of our staff members are fully trained in dog and cat care, including walking dogs with martingale or prong collars. All new hires shadow a current pet sitter/walker for 2 weeks before starting. All staff members will be Pet First Aid/CPR Certified by Summer 2022.
No, we do not offer dog training lessons, but we can help leash train your dog/puppy while we are walking them. For dogs/puppies that pull, we recommend using a martingale collar.
Yes! We have experience caring for and working with fearful/anxious dogs, as well as elderly dogs with limited mobility. Your pet sitter/dog walker can also give your pet medications following your instructions.
We use the Time To Pet scheduling software to process all of our service requests. We ask all of our weekly clients to submit a service request with the visits for the week anytime before 7pm Sunday night. If your visits will be the same every week, we can schedule the walks for you instead.
We are no longer requiring clients to wear a mask during Meet and Greets or when interacting with staff. We are not requiring staff to wear a mask. Please let us know before the visit if you would like us to wear a mask inside your home. Go to https://retromutts.com/safety-precautions-during-covid-19/ for full updated information
Yes! We are currently looking for part time pet sitters and midday dog walkers to join the team! Please go to retromutts.com/now-hiring to read more about the positions. No experience is required, but a background working with dogs/other animals is recommended.